← All case studies
SaaS · Vector Labs
Vector deflected 78% of tier-1 tickets in 30 days
A grounded support agent that resolves the long tail — and escalates the rest with full context.
78%
auto-resolution
<10s
first response
+22
CSAT
Vector Labs screenshot
Vector's support team was drowning. 70% of tickets were variations on the same fifty questions, but the answers required real product context.
We built a retrieval-grounded agent over their docs, ticket history and product database — wired into Intercom with full handoff to human agents on escalation.
Thirty days later, 78% of tier-1 tickets were resolved without a human, and CSAT actually went up.
Ready when you are